Support
We're here to help with bookings, payments, KYC, and anything else on WheeloRent.
In-App Chat
Reach our support team directly through the chat option in the WheeloRent app.
Get the AppOur Address
Reach out to our office for any formal correspondence.
Bhilai, Chhattisgarh – 490020Frequently Asked Questions
Browse common topics below. If you can't find what you're looking for, email us and our team will help you out.
Account & KYC
Why do I need to complete KYC?
KYC verification confirms your identity and keeps the WheeloRent community safe for both vehicle owners and renters. You'll need a valid ID and driving license (where applicable) to get verified.
My KYC was rejected. What do I do?
Re-check that your documents are clear, valid, and not expired, then resubmit them from the Profile section. If the issue continues, contact support with your registered mobile number.
Bookings & Rentals
How do I book a vehicle?
Search for a vehicle near you, check availability, and send a booking request. Once the owner confirms, you'll receive pickup details in the app.
Can I cancel or modify a booking?
Yes, bookings can be cancelled or modified from the Bookings tab, subject to the cancellation policy shown at the time of booking.
What if the vehicle isn't as described?
Report the issue immediately through in-app chat or support so our team can step in and resolve it.
Payments
How do I pay for a booking?
Payment terms are agreed upon between the owner and renter through in-app chat once a booking is confirmed.
I was charged incorrectly, what should I do?
Email us with your booking ID and transaction details and our team will investigate and resolve it promptly.
Listing a Vehicle
How do I list my vehicle?
Sign up as a vehicle owner, complete KYC, and tap "Add Vehicle" to upload details, photos, and pricing.
How many vehicles can I list?
This depends on your subscription plan — see the Plans section in the app for current limits.
Safety & Trust
Is WheeloRent safe to use?
All users complete KYC verification before transacting on the platform, and you can review ratings before accepting a booking.
How do I report a safety concern?
Use the "Report" option on the relevant booking or profile, or email us directly for urgent issues.
Still Need Help?
If your question isn't answered above, our support team is happy to help.
- WheeloRent Support
- Email: info.wheelorent@gmail.com
- Website: https://www.wheelorent.in
- Address: Bhilai, Chhattisgarh – 490020